Led the redesign and optimization of a multi-department resource library for a large veterinary diagnostics company, ensuring secure access, updated documentation, and improved user experience across customer-facing applications.
As part of the Customer Portal 2.0 initiative, I worked cross-functionally with product, engineering, marketing, and regulatory teams to modernize and reorganize the enterprise resource library—an essential part of how clinics and internal teams access critical documentation.
My responsibilities included auditing hundreds of existing documents, mapping ownership, identifying outdated content, and establishing a maintenance workflow. I developed a visibility system to ensure documents were accessible only to authorized user groups, reducing compliance risks and improving clarity for end-users.
On the development side, I managed updates to the portal’s document retrieval features, standardized metadata formats, and implemented UI/UX improvements that made searching and browsing significantly easier for veterinary staff.
This project strengthened the reliability and trustworthiness of the Customer Portal by ensuring that clinics always had access to the most current diagnostics guides, equipment manuals, marketing brochures, and training materials. It also reduced internal support tickets by improving accuracy and discoverability.